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My Rocket Credit Card account is suspended! How do I fix it?
My Rocket Credit Card account is suspended! How do I fix it?

Fixing suspended Rocket Credit Card accounts

Brooklyn W. avatar
Written by Brooklyn W.
Updated over a week ago

Why did my Rocket Credit Card account get suspended?

Credit card accounts are suspended most commonly because of a late payment.

If the minimum payment amount isn't paid by the statement due date listed on your card account screen in the app, two things happen 👇

  1. You will be charged a late fee

  2. Your account will automatically become suspended and you can't use your card

What you can do next

Pay the minimum payment ASAP. Once you make the minimum payment on your account, expect your suspension to lift in about 1-2 business days.

Accounts can also become suspended if there's suspected fraud or for a number of other reasons. If your account is still suspended more than 1-2 days after you’ve paid the minimum payment, contact our support team via the number below:

Phone: 1-650-681-2295

Monday - Friday 9:00am - 9:00pm EST

Saturday 10:00am - 3:00pm EST

Worried about your credit?

Good news, late payments are not reported to credit bureaus until the payment is 30 days past due, so you have some time to make at least the minimum payment.

Rocket Card is Powered by Deserve and issued by Celtic Bank, a Utah-Chartered Industrial Bank, Member FDIC.

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