If you notice a missing account after linking your bank accounts to Rocket Money, you can follow these troubleshooting steps to add it.
If the missing account uses the same login credentials
To add in another sub-account that uses the same login credentials from the mobile app:
From any page in the app, tap the Settings gear icon (⚙️) in the upper left corner
Tap Linked Accounts
Select the bank where the missing account should appear
Tap Add Account just beneath the bank name
Tap Continue and enter your login credentials
Check the box to give Plaid permission to link your sub-account
If the missing account uses different credentials (or is your partner’s account)
You’ll need to treat this as a separate connection by using the Add Institution option.
To add in another sub-account that uses different credentials from the mobile app:
From any page in the app, tap the Settings gear icon (⚙️) in the upper left corner
Tap Linked Accounts
Scroll to the bottom and tap the Add Institution button
Type your bank's name in the search bar
When it appears, tap it and enter the login credentials associated with that specific account