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How to add a missing account

Learn how to add an account that’s missing from your Rocket Money app.

Noël Smoot avatar
Written by Noël Smoot
Updated over 4 months ago

If you notice a missing account after linking your bank accounts to Rocket Money, you can follow these troubleshooting steps to add it.


If the missing account uses the same login credentials

To add in another sub-account that uses the same login credentials from the mobile app:

  1. From any page in the app, tap the Settings gear icon (⚙️) in the upper left corner

  2. Tap Linked Accounts

  3. Select the bank where the missing account should appear

  4. Tap Add Account just beneath the bank name

  5. Tap Continue and enter your login credentials

  6. Check the box to give Plaid permission to link your sub-account


If the missing account uses different credentials (or is your partner’s account)

You’ll need to treat this as a separate connection by using the Add Institution option.

To add in another sub-account that uses different credentials from the mobile app:

  1. From any page in the app, tap the Settings gear icon (⚙️) in the upper left corner

  2. Tap Linked Accounts

  3. Scroll to the bottom and tap the Add Institution button

  4. Type your bank's name in the search bar

  5. When it appears, tap it and enter the login credentials associated with that specific account

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