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Wrong Account Balance
Wrong Account Balance

Troubleshooting an incorrect account balance

Michelle McGowan avatar
Written by Michelle McGowan
Updated over a week ago

Account balances automatically update once every 24 hours. If you're missing recent transactions it's because they have fallen outside of this window but will appear soon when your accounts update.

Premium members can use the Sync button on the Dashboard to load real time balances. On the app, the Sync button appears on the Dashboard below your current month’s spending. On the website, the Sync button appears on the Dashboard to the left of your current month’s spending.

If your balances are off by months or weeks, it could mean that our linking provider, Plaid is having trouble connecting to your account. Please let us know if this is the case so we can assist in troubleshooting.

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