Rocket Money connects securely with your bank or credit card account to pull in your latest balances, transactions, and subscriptions. When the connection is working properly, your account will show a Healthy status in the app.
If something changes with your bank or the syncing process, we’ll let you know by showing a different status. Here’s what those statuses mean and what to do next:
Temporary
This is often a proactive alert — it doesn’t always mean your connection is broken.
Sometimes your account may still sync correctly, but your bank might be showing signs of a potential issue.
Usually, nothing needs to be done. This alert often clears on its own within a few days.
Please note: If you're seeing an unexpected balance, keep in mind that pending transactions may not appear in Rocket Money. That might make your balance look off at first glance.
Delayed
Rocket Money is still receiving your account data, but it's arriving slower than usual.
You might notice that updates to your balances and transactions are taking longer.
Most banks fix this automatically within a few days. Once resolved, your account status will return to Healthy.
Needs Connection
Your account has stopped syncing with Rocket Money.
Tap the Reconnect button on your account screen to restore syncing.
Still having trouble? Try our step-by-step guide on linking accounts.