I can't find my bank

My bank isn't listed in the app

Idris avatar
Written by Idris
Updated this week

We work with a secure third party (Plaid) for our banking connections. Unfortunately if your bank or financial institution can not be found on our list, it is not supported by Plaid.

Plaid is always looking to increase the number of banks and financial institutions they support. If your bank or financial institution does not appear on the list, you can submit a request to Plaid to have it added.

Requesting support for your bank

To request support on the mobile app, please type in your bank's name in the search bar on the Select your account page. At the bottom of the page, you'll be able to tap on your bank's name to request support for it. This feature is not available on the website. After selecting your bank's name, you'll see a green Requested message that indicates that the request went through.

After a request it submitted, you bank will have to work with Plaid to build an integration. Sadly we are not able to notify you when your bank is added so we encourage you to check back every few months. Plaid does not provide ETA for requested banks so we also recommend reaching out to your bank and requesting it with them too.

What can I do in if my primary bank account isn't supported?

Link secondary accounts and credit cards: Even if you can't link your primary bank account, you should be able to link most other financial institutions you would use, including credit cards and PayPal.

Save money (and time) by having us lower your bills: You can also use our Bill Negotiation feature to see if we can save you any money on your bills, such as your Internet or phone bill.

Manage and cancel subscriptions: Lastly, you can still add bills and subscriptions manually by heading to the Recurring tab and clicking on the + symbol at the top of the page. You can also still use our subscription cancellation feature!

Manually add your account to the NetWorth tab: Although transactions will not automatically appear in the app, you can still add your account and balance in the NetWorth tab. This will give you a clear view of all your balances.

Common questions

Financial apps: Apps like Webull, Cashapp, and Digit are not supported by Plaid yet, but we are working on ways for you to enter that information into Rocket Money.

Adding an account manually: At this time, we don't have the option to add your bank account manually, but we're hoping to do that in the near future.

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