When will the savings be applied?
After a successful Bill Negotiation, savings are typically applied within 1–2 billing cycles. This timing depends on your provider’s billing schedule and statement dates. Once the discount or credit is active, you’ll see it reflected directly on your billing statement.
Why haven’t the savings shown up yet?
If you do not see the discount or credit on your bill after receiving a confirmation your bill has been successfully negotiated by Rocket Money:
Confirm that it has been at least two billing cycles since the Bill Negotiation has been successfully completed
If it has been two billing cycles and the savings still haven’t appeared, contact our expert negotiators at negotiations@rocketmoney.com with a copy of your most recent billing statement and they would be happy to take a closer look!
How much will my savings be after a successful Bill Negotiation?
After a successful bill negotiation, we will send you an email with the a breakdown of your monthly or annual savings. Keep a look out for an email from hello@insights.rocketmoney.com with a subject line starting with: Negotiation Success. Negotiation charges are only applied to successful negotiations. Once a negotiation is completed, there is a 48 hour window before the fee is charged, unless a payment plan has been setup.
If you need more details or have additional questions about your savings, our expert negotiators are available through our in app chat or by emailing negotiations@rocketmoney.com