Why Did My Bill Increase?
In some cases, you might notice your bill amount increase temporarily after our negotiation. This may occur due to two main reasons:
If an existing promotion you have expires and your bill increases before the new rate we negotiated for you has taken effect.
If a part of a previous bill is added on to a new billing period.
To help us investigate further, please send us a PDF copy or screenshot of your latest statement, including all itemized charges and we would be happy to look into this for you.