Why Did My Bill Increase?
In some cases, you might notice your bill amount increase temporarily after our negotiation. This may occur due to two main reasons:
If an existing promotion you have expires and your bill increases before the new rate we negotiated for you has taken effect.
If there are prorated charges carried over from your previous billing cycle.
To help us investigate further, please send us a PDF copy or screenshot of your latest statement, including all itemized charges and we would be happy to look into this for you.