If you lose access to the phone number linked to your Rocket Money Multi-Factor Authentication (MFA) codes, you can still regain access to your account securely. The Rocket Money Support team will assist you in updating your MFA phone number by going through an ID verification through our secure partner, Stripe to protect your account and prevent unauthorized access.
Steps to update your Rocket Money account phone number:
Contact Our Support Team. They will guide you through the ID verification process using our secure partner, Stripe. This verification is required to confirm your identity and maintain account security.
Verify Your ID. Once your identification has been verified, our support team will reset your MFA preferences.
Re-enroll in MFA. You'll be prompted to go through the MFA enrollment phase again, where you can register your new phone number to receive authentication codes.
Understanding the MFA enrollment phase
The MFA enrollment phase is the process where you register your new phone number to receive MFA codes. This extra layer of security helps protect your account from unauthorized access. You can learn more about this phase from this guide.
Frequently asked questions
Why do I need to verify my ID?
ID verification ensures that only you can make security changes to your account, protecting your financial data from unauthorized access.
Can I update my MFA phone number in the app?
No. Because MFA is tied to account security, this update can only be completed with assistance from the Rocket Money Support team after ID verification.
How long does the process take?
Most users can complete ID verification and re-enrollment within a few minutes, though timing may vary depending on verification checks. Make sure to have your ID ready to ensure a smooth process!
We are committed to making sure your Rocket Money account remains secure and accessible. Thank you for your patience and cooperation during this process.