If you lose access to the phone number linked to your Multi-Factor Authentication (MFA) codes, or if you've changed your phone number, don't worry! Our support team at Rocket Money is here to help you securely regain access to your account.
Steps:
Contact our support team. They will guide you through the ID verification process using our secure partner, Stripe. This verification process is crucial to maintain the security of your account and prevent unauthorized access.
After your ID has been verified, our support team will reset your MFA preferences. This will prompt you to go through the MFA Enrollment phase again, where you will be able to register your new phone number.
MFA Enrollment Phase
The MFA Enrollment phase is the process where you register your new phone number to receive your MFA codes. You can learn more about this phase in the related Help Article. During this phase, you will be prompted to link your updated phone number as part of your MFA preferences. This ensures you can securely access your account and receive authentication codes on your new number.
We are committed to ensuring your Rocket Money account remains secure and accessible to you. We appreciate your understanding and cooperation in this process!
What If I Encounter Issues?
If technical issues or additional concerns arise:
Start a chat with the Support team for further assistance
Recheck your documents to ensure compliance with the verified forms of ID.
Tips for a Smooth Verification Process
Ensure clarity of images: Take photos in a well-lit environment to prevent issues.
Prepare documentation in advance: Have your ID ready before starting the verification process to avoid delays.
Request a new link if expired: Contact the Support team to receive an updated link if necessary.