We know that overdraft and late fees are frustrating! While we can't negotiate those fees on your bank account we've made a conversation guide you can use to negotiate a refund with your bank.


Follow these steps to access our conversation guide:

  1. To get started, open Rocket Money, tap on the "🔔" icon in the upper right corner, and find the notification about the fee.

  2. From there tap the “Request a refund” button

  3. Tap Get Started

  4. Read from our script when you request that overdraft refund then tap Done

  5. Let us know if you were able to get a refund!

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