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Overdraft & late fee refund requests
Overdraft & late fee refund requests

How to try recouping your bank fees

Francis avatar
Written by Francis
Updated over a week ago

We know that overdraft and late fees are frustrating! While we can't negotiate those fees on your bank account we've made a conversation guide you can use to negotiate a refund directly with your bank.

Follow these steps to access our conversation guide in the mobile app πŸ‘‡

  1. To get started, open Rocket Money, tap on the 'πŸ””' icon in the upper right corner, and find the notification you received about the fee.

  2. From there tap the 'Request a refund' button

  3. Tap 'Get Started'

  4. Read from our script when you request that overdraft refund then tap 'Done'

  5. Let us know if you were able to get a refund! 🀩

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