All Collections
Linking Accounts
Do you support multi-factor authentication?
Do you support multi-factor authentication?

Learn more about linking accounts with multi-factor authentication (MFA) enabled

Francis avatar
Written by Francis
Updated over a week ago

Plaid, our 3rd party linking provider, does support multi-factor authentication. However there are some MFA types that aren’t compatible with Plaid yet. This includes MFAs such as One-Time Passwords (OTP) and Recaptcha (image based MFA). In the future we hope they will support more multi-factor authorization methods.

If you are having trouble linking with MFA, please confirm that your contact information is up-to-date with your bank. If your contact information was recently updated with your bank, it can take several days for those changes to appear for third-party MFA.

We also recommend trying to add your account from a computer or tablet using (not the Rocket Money app). We've found that members have more success with this kind of thing on the Rocket Money website.

Did this answer your question?