Rocket Money uses advanced algorithms to analyze your transactions and automatically identify your subscriptions and bills. These algorithms may not detect a subscription if the associated financial account used to pay for the subscription is not linked properly or if there are processing delays for recently linked accounts in the app.
If you are missing subscriptions, first make sure that you have linked the account that you pay the subscription with to Rocket Money. Also, check the 'Inactive' link (at the bottom of your Recurring tab in the app) to see if the subscription is listed there. If the issue persists, verify that your bank is supported by Rocket Money and ensure all your transactions appear correctly in the app after linking your account.
After you’ve successfully linked your accounts, please note any subscriptions or bills without detected payments in the past month will appear in the Inactive list at the bottom of the Recurring tab. When our system detects a new payment for that bill, it will automatically move back to your Active list.
If you still can't find your subscriptions or bills, you can add them manually in the mobile app.
To manually add a subscription or bill in the mobile app:
Go to the Recurring tab “📆 ” in the mobile app
Tap on the ‘+’ symbol.
Tap on ‘Add a Bill or Subscription’
From here enter the name of the bill or subscription you are looking to add. You can select from your list of services or create a custom name.
Use the ‘Find Transactions’ toolbar to search and select any transactions that are associated with the subscription or bill.
Next, adjust your billing details such as next bill due date and bill amount if needed.
Finally tap ‘Save’ in the top right it to add it as a new subscription or bill!
Please note: Adding subscriptions manually is available through our mobile app - this feature is not available on our website, Rocketmoney.com.
Quick Tip: Your Apple iTunes subscriptions will appear differently because of how Apple bundles their subscriptions. Please check out this guide for more information : Where can I see my Apple iTunes subscriptions?