I thought I had cancelled a subscription through Rocket Money, but I was charged again. What should I do?
Please reach out to our support team directly through the Support page on your app OR reply to the confirmation email you received from us showing we had successfully cancelled the subscription. When contacting us, please provide as much relevant information as possible so that our team can reach back out to the subscription provider immediately.
Where can I find the status of my cancellation requests? Updates regarding cancellation requests are sent to the email address on file with your Rocket Money account. You should be able to see the status of all of your subscriptions under the "Recurring" tab in your Rocket Money app. You will also receive emails from Rocket Money throughout the cancellation process. If you have specific questions about your cancellation requests, we are always available to help by chat through the Support page in the app.
What should I do if I receive an email from Rocket Money saying you need more information for my cancellation? There should be a link provided in that email that will take open the information form in your Rocket Money app on your smartphone. You should also see a notification in the Rocket Money app where you can submit the necessary information. If there seems to be issues, please reply to the email from Rocket Money regarding your cancellation request to let Support know - we can look into how to resolve these issues for you!