We genuinely appreciate all the feedback from our members — whether it's positive, critical, or simply some thoughts you'd like to share. We've made sure our dispute resolution and arbitration terms are as user-friendly as possible, giving you numerous ways to voice any concerns or grievances you might have regarding our service. We want to resolve any issues you might have without resorting to the stress and expense of litigation, and we've made arbitration a last resort option just in case it's needed.

Our aim with this dispute resolution process is to give us every chance to address your concerns and, ultimately, to make sure you're satisfied with our service.

If you’d like to share any form of feedback with our team, please chat with our incredible Support Team through our chat so we can help!