We genuinely appreciate all the feedback from our members - whether it’s positive, critical, or simply some thought you’d like to share. We’ve made sure our dispute resolution and arbitration terms are as user-friendly as possible, giving you numerous ways to voice any concerns or grievances you might have regarding our services. We recently updated our Arbitration terms, but nothing substantive has changed regarding arbitration with our users, the only change is what organization we use if arbitration occurs. Previously we were using the American Arbitration Association (AAA), however now we are using Federal Arbitration (FedArb) and/or the Judicial Arbitration and Mediation Services (JAMS).

We work hard to make sure you love Rocket Money and hope that there is never a dispute!
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If you’d like to share any form of feedback with our team, please chat with our incredible Support Team through our chat so we can help!