If you haven’t received your first text from Rowan, try these steps in order.
1. Make sure RCS messaging is on
Rowan requires RCS messaging.
iPhone: Go to Settings > Apps > Messages > RCS Messaging and make sure it’s turned on. This requires iOS 18 or later.
Android: Open Google Messages > Settings > Chat features and check that the status says Connected. If it says Connecting or Setting up, wait a few minutes or restart your phone.
2. Check for filtered messages
Rowan’s first text comes from a number you haven’t saved, so your phone may have filtered it.
iPhone: Open Messages, tap Filters or the back arrow in the upper-left corner, and check Unknown Senders and Junk.
Android: Open Google Messages, tap your profile picture or the menu, and select Spam & blocked.
If you find Rowan’s message, mark it as Not spam or Report not junk so future messages reach your inbox.
3. Check your internet connection
RCS needs mobile data or Wi-Fi. Make sure airplane mode is off and your phone has an active connection.
4. Check whether your carrier is supported
If you use Spectrum Mobile, Xfinity Mobile, or Google Fi on an iPhone, Rowan can’t reach your number yet. Visit What is Rowan? to learn about your options.
5. Check whether you previously unsubscribed
If you previously texted STOP to Rowan, you’re unsubscribed. Text START to the same number to turn Rowan back on.
6. Check whether your number is linked to multiple accounts
Rowan can only be linked to one Rocket Money account per phone number. If your number is associated with more than one account, contact Customer Support for help.
Still not receiving a text?
If RCS is on, you’ve checked for filtered messages, and your carrier is supported, contact Support through the in app chat or by emailing support@rocketmoney.com.
Include your phone carrier and whether you use an iPhone or Android to help with troubleshooting.